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    Genny Methot

    Genny is a digital storyteller at Geeky Tech, and the writer and host of SEO Unfiltered, a monthly podcast that discusses all things B2B marketing and advertising. In her spare time, you'll find her reading, writing, and wrangling her five pets.

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    Cutting Costs without Cutting Corners: The Benefits of Efficient IVR Systems in Banking and Utilities

    We live in a world where customer service is very, very important. If someone leaves your business feeling dissatisfied, you can be sure they’ll discuss it on social media. And, brand loyalty is not a thing anymore.  So, if you upset your patrons, they will make their way to your competitor. After slagging you off on Twitter (or X, as it’s called now), of course. Impeccable customer...

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