More

    Cornwall Council Extends Contract with Unity5; Looks Forward to Continuing the Work Together

    Cornwall Council, the unitary authority for Cornwall in the United Kingdom, has reportedly announced the extension of its collaboration with Unity5. 

    The extension of the contract is part of the council’s effort to drive the digitisation of its permits leveraging Unity5’s ZatPark solution, reported TransportXtra.

    “Bringing Unity5 and its ZatPark solution onboard has been a hugely positive step forward for us, explained Zoe Hall, Strategic Parking Manager at Cornwall Council. “We’ve benefited from the flexibility of the technology, and the digitisation of our permits through ZatPermit was a valuable and much-needed update. We are delighted to have extended our contract and are looking forward to continuing our work together.”

    Cornwall Council Detailing Positive Parking Framework

    The contract between Cornwall Council and Unity5 was first inked in 2020. 

    The Council signed up to the national Positive Parking Agenda and detailed its Positive Parking Framework for Cornwall which was approved by the Cabinet in June 2018. 

    The Positive Parking Framework for Cornwall (the Plan) was devised to enforce smart parking while also helping support local economies and facilitate traffic management.

    With the framework, the authority is committed to efficiently managing the 205 off-street car parks managed by Parking Services. 

    In addition, the framework is expected to help manage the research, development, and review work of the 123 tariffs across Cornwall’s parking lots and several non-charging car parks.

    Cornwall Council Bringing ZatPark Onboard

    Recognising the role of Information Technology (IT) in helping deliver improved parking service, the Council aligned Unity5 to its strategic parking plans. 

    The Council signed a contract with Unity5 for deploying its Zatpark solution that includes Fixed Penalty Notice (FPN), Penalty Charge Notice (PCN), and Parking Permits processing systems.

    The contract also meant that ZatPark was to be deployed to help manage the county’s parking permit systems, producing digital and physical parking permits.

    Even though the roll-out of the ZatPark system was initially stymied by the COVID-19 pandemic, an integrated and coordinated approach taken by both parties ensured the safe and successful implementation of the system, with roughly 200,000 PCNs (including all PCN data, images, and correspondence) migrated into it.

    The contract was initially signed for a two year period with a possible two one-year renewal. 

    The recent extension of the contract is driven by the high-end service and customer experience ZatPark enabled the Council to deliver to the customers, residents, stakeholders, businesses, and visitors visiting the county. 

    Both parties mark the extension as a demonstration of successful collaboration between Unity5 and the local authority. 

    Cornwall Council expects to further extend the partnership and deploy the ZatPark solution to Moving Traffic Contraventions.

    ZatPark confirmed to fine-tune and configure the fully integrated modules with its high-performance hosted parking solution during the onboarding process to support the Council’s technology transformation.

    “The support we received from the team at Unity5 is second to none. They would be highly proactive for any new projects and very reactive when any day-to-day issues arose,” stated Josh Macdonald, Business, Products & Communications Manager (Parking) at Cornwall Council.

    Don't miss out!

    Sing up for our newsletter to stay in the loop.

    Featured Article

    Cutting Costs without Cutting Corners: The Benefits of Efficient IVR Systems in Banking and Utilities

    We live in a world where customer service is very, very important. If someone leaves your business feeling dissatisfied, you can be sure they’ll...

    Latest articles

    From Our Advertisers

    spot_img
    spot_img

    Related articles

    spot_img