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    Cutting Costs without Cutting Corners: The Benefits of Efficient IVR Systems in Banking and Utilities

    We live in a world where customer service is very, very important. If someone leaves your business feeling dissatisfied, you can be sure they’ll discuss it on social media. And, brand loyalty is not a thing anymore.  So, if you upset your patrons, they will make their way to your competitor. After slagging you off on Twitter (or X, as it’s called now), of course. Impeccable customer...
    Technology

    NEA Launching Pilot Projects to Propel China’s Biodiesel Production and Consumption

    China's National Energy Administration (NEA) has detailed its plans to roll out a series of pilot projects. According to Reuters, these projects promote the production and consumption of biodiesel. This initiative is part of the country's long-standing strategy of positioning itself as a leading force in sustainable energy. With these projects, it hopes to close the gap with other major economies.  The NEA's plan calls on...
    Technology
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    Augmenting Outpatient Care: The CPROR Review Highlights the Transformative Impact of ePROs

    The researchers of the Centre for Patient-Reported Outcomes Research (CPROR), at the University of Birmingham, have recently studied the use of electronic patient-reported outcomes (ePRO)...
    Technology

    Using Cyber Threat Intelligence to Protect Digital Assets and Infrastructure

    Cyber threat intelligence (CTI) is like having a detailed map to help you navigate through the dangers of the online world. It allows businesses...
    Technology

    Predictive Maintenance Transforming Property Management

    With the evolving property landscape, the demand for expert property management services such as The London Management Company is increasing. However, the dynamicity of...
    Technology

    Leading VRO Partners with Australia’s Largest Chain of Retail Pharmacies

    ObvioHealth is a leading virtual research organisation (VRO) that conducts decentralised clinical trials to deliver stronger therapeutic evidence to trial sponsors. Chemist Warehouse is...
    Technology

    Glass Science Innovations: Advancing Greener Technology

    Glass is an integral part of our daily lives. Its applications range from practical items such as windows and spectacles to scientific applications within...
    Technology

    Escalating Cybersecurity Concerns: JAXA and JAE Among Japanese Organisations Hit by Cyberattacks

    Japan's Aerospace Exploration Agency (JAXA) was recently hit by a cyberattack. The incident was announced in a statement by a government representative during a briefing on...
    Technology

    Unveiling the Future of 3D Mapping

    Ever since we’ve imagined the concept of robotics, the dream has always been to develop intelligent machines.  Ones that seamlessly navigate our world.  Ones that help...
    Technology

    London’s Tech Evolution: Zoom’s State-of-the-Art Office and the City’s Growing Innovation Ecosystem

    Zoom Video Communications, a global leader in video-first unified communications, has officially launched its state-of-the-art London Engagement Hub. Located in Holborn, this new hub...
    Technology

    The Impact of Generative AI on Google’s Search Landscape

    The search landscape is changing, and quite rapidly at that. Some of it is because Google continuously tweaks and changes its search algorithms. However,...
    AI

    How UK Residents Can Deal With Increasing Energy Bills

    On 23rd November, energy regulator Ofgem declared the latest Energy Price Cap for the first quarter of 2024. Under this price cap, energy prices...
    Technology

    Importance of Data Security Highlighted as Businesses Face Costly Repercussions of Data Breaches

    Taj Hotels, a luxury hotel chain and a subsidiary of the Indian Hotels Company Limited (IHCL), has reported a data breach that resulted in...
    Technology

    The Power of AI in Corporate e-Learning

    In today's rapidly evolving business world, the importance of continuous learning and upskilling has never been greater. As such, e-learning has emerged as a...
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