unitQ, an AI-based platform that enables enterprises to listen to and act on user input, said today in a press release that it has been accredited with Service Organization Control 2 (SOC 2) Type II compliance, providing additional physical proof of its dedication to data protection policies.
The accreditation indicates that unitQ, whose clients include Klarna, Pandora, Spotify, Strava, and a slew of others, has satisfied the American Institute of Certified Public Accountants’ Trust Services Criteria for Security, Availability, Confidentiality, Processing Integrity, and Privacy.
AI-based platform for listening and acting on user feedback within enterprises now accredited
The SOC 2 certification confirms that the infrastructure, software, people, data, policies, procedures, and operations of unitQ have been properly examined. The certification demonstrates unitQ’s ongoing data-security commitment to its customers, who rely on unitQ to provide data to engineering, support, product operations, and product management teams in order for them to identify and address product quality issues affecting customer satisfaction and retention.
“Since day one, our team has always been squarely focused on providing customers the best security and user experience, and today’s recognition of SOC 2 Type II compliance honors this commitment,” says Niklas Lindstrom, co-founder and CTO at unitQ. “We are excited to provide an advanced and secure product-quality window for companies to access user feedback across support tickets, chats, app reviews, and social media.”
Customers of unitQ — from e-commerce, finance, gambling, music streaming, to online dating and video streaming — frequently operate in highly regulated contexts, necessitating unitQ’s leadership in data protection procedures. Achieving SOC 2 Type II compliance is another success for the clients that rely on unitQ to identify, analyse, prioritise, and resolve issues reported by their users.
Secureframe, a platform that enables enterprises to attain and maintain worldwide compliance standards, assisted with the audits of unitQ’s SOC 2 Type II certification.
unitQ provides enterprises with real-time actionable data from their customers in order to enhance product, minimise churn, raise star ratings, and create excellent experiences both now and in the future. Customers of unitQ include Klarna, Pandora, Spotify, and Strava, who enhance product quality by more than 20% in 30 days.
unitQ has received $41 million in financing from Google’s AI-focused venture fund, Accel, Creandum, and Gradient Ventures. Christian Wiklund and Niklas Lindstrom, who previously established Skout, a social app with over 50 million users that was bought by The Meet Group in 2016, founded unitQ in Burlingame, California. More information is available at https://www.unitQ.com.
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