Syncfusion, Inc. is pleased to announce the launching of BoldDesk, a modern help desk software solution that streamlines and improves the customer support process.
BoldDesk is the most recent addition to Syncfusion’s Bold family of enterprise software, which also includes Bold BI, Bold Reports, and BoldSign.
Since Syncfusion’s start, one of the pillars of our business model has been superior customer service, according to Syncfusion CEO Daniel Jebaraj.
“BoldDesk is the customer service software solution we’ve refined, and it enables our staff to offer the renowned customer service for which we’re recognised. We are thrilled to offer this technology to our clients.”
BoldDesk is a modern help desk from customer service experts
BoldDesk enables businesses to automate, personalise, and enhance the customer care process. The software allows users to generate and track client tickets, automate repetitive operations, and enhance customer satisfaction.
BoldDesk also enables enterprises to track important performance factors such as average resolution time in order to acquire valuable insights into their support procedures.
Additional characteristics include:
- Convert all incoming customer service emails into tickets and reply through email.
- Automate the ticket assignment and response processes.
- Internal teams can collaborate via private tickets and notes.
- Tag tickets according to their urgency.
- Customize your ticket forms and client portal to reflect your identity.
- Customer service is crucial to the success of any firm.
According to a recent Gartner survey, more than half of firms say it is difficult for their customers to obtain support for concerns.
However, according to a separate study, customers are 2.4 times more likely to remain loyal to a brand when their concerns are resolved promptly.
BoldDesk provides a cost-effective method for businesses to efficiently and comprehensively assist their clients with concerns, which is crucial for customer retention and business growth in the digital age. Please visit bolddesk.com for a detailed description of features. Customers get access to a free 15-day trial of BoldDesk.
Syncfusion is the enterprise technology partner of choice for software development, providing a comprehensive selection of web, mobile, and desktop controls along with a service-oriented strategy across the whole application lifecycle. Syncfusion has established itself as a global leader in mission-critical application development. Bold BI and Bold Reports are new additions to Syncfusion’s enterprise embedded business intelligence and analytics solution. BoldSign, a comprehensive e-signature platform, and BoldDesk, a ticketing platform for increased customer service, have been introduced to the portfolio. Founded in 2001 and located in Research Triangle Park, North Carolina, Syncfusion has more than 28,000 clients, including big financial institutions, Fortune 100 organisations, and international IT consulting firms.
Mikey is a geek with a passion for all things tech. He enjoys keeping up-to-date with the latest advancements in a variety of industries and is particularly geared towards technology that changes the world.