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    Tag: automation

    Cutting Costs without Cutting Corners: The Benefits of Efficient IVR Systems in Banking and Utilities

    We live in a world where customer service is very, very important. If someone leaves your business feeling dissatisfied, you can be sure they’ll discuss it on social media. And, brand loyalty is not a thing anymore.  So, if you upset your patrons, they will make their way to your competitor. After slagging you off on Twitter (or X, as it’s called now), of course. Impeccable customer...

    NEA Launching Pilot Projects to Propel China’s Biodiesel Production and Consumption

    China's National Energy Administration (NEA) has detailed its plans to roll out a series of pilot projects. According to Reuters, these projects promote the production and consumption of biodiesel. This initiative is part of the country's long-standing strategy of positioning itself as a leading force in sustainable energy. With these projects, it hopes to close the gap with other major economies.  The NEA's plan calls on...
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    Help Net Security Discusses How Passive Cybersecurity Awareness Training Might Not Be Enough Anymore

    There was an article on Help Net Security that claims that the era of passive cybersecurity training is over. The article discusses how, despite...

    Forbes Article Breaks Down the Factors that Can Facilitate Cloud Optimisation

    Cloud-based application deployment is quickly gaining currency among future-focused companies looking to drive business agility and efficiency.  Case in point: Global end-user investing in the...