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    Tag: Contact Centre Technology

    Cutting Costs without Cutting Corners: The Benefits of Efficient IVR Systems in Banking and Utilities

    We live in a world where customer service is very, very important. If someone leaves your business feeling dissatisfied, you can be sure they’ll discuss it on social media. And, brand loyalty is not a thing anymore.  So, if you upset your patrons, they will make their way to your competitor. After slagging you off on Twitter (or X, as it’s called now), of course. Impeccable customer...

    NEA Launching Pilot Projects to Propel China’s Biodiesel Production and Consumption

    China's National Energy Administration (NEA) has detailed its plans to roll out a series of pilot projects. According to Reuters, these projects promote the production and consumption of biodiesel. This initiative is part of the country's long-standing strategy of positioning itself as a leading force in sustainable energy. With these projects, it hopes to close the gap with other major economies.  The NEA's plan calls on...
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    The Importance of Call Queue Management for Contact Centres

    Customer service is not just a department set up to tick a box in a company’s to-do list. It’s a valuable tool for ensuring...

    AI to Power Contact Centre Automation, According to Reports

    According to Gartner, contact centres will spend $80 billion less on labour costs by 2026, because of conversational artificial intelligence (AI). The research and...

    BT and Five9 Announce Partnership, Enabling Speedier Cloud Adoption For Contact Centres

    Recently, BT and Five9 announced a partnership with the intent to accelerate cloud adoption for contact centres globally.  Through this partnership, BT is offering Five9...