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    Cutting Costs without Cutting Corners: The Benefits of Efficient IVR Systems in Banking and Utilities

    We live in a world where customer service is very, very important. If someone leaves your business feeling dissatisfied, you can be sure they’ll discuss it on social media. And, brand loyalty is not a thing anymore.  So, if you upset your patrons, they will make their way to your competitor. After slagging you off on Twitter (or X, as it’s called now), of course. Impeccable customer...
    Technology

    NEA Launching Pilot Projects to Propel China’s Biodiesel Production and Consumption

    China's National Energy Administration (NEA) has detailed its plans to roll out a series of pilot projects. According to Reuters, these projects promote the production and consumption of biodiesel. This initiative is part of the country's long-standing strategy of positioning itself as a leading force in sustainable energy. With these projects, it hopes to close the gap with other major economies.  The NEA's plan calls on...
    Technology
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    Microsoft Excel Empowers Users with New Features in July 2023 Update

    Microsoft, a global leader in software innovation, continues to enhance its spreadsheet software, Excel, with a slew of exciting updates for users across various...
    Technology

    Chart Sharing From Organisational Apps Enabled In PowerPoint

    Microsoft has introduced new capabilities in Power BI that allow users to embed charts from organisational apps directly into PowerPoint presentations, reports Neowin. Rolling...
    Technology

    Excel Equipped with New Features This June

    Microsoft Corporation introduced a number of features in Excel across multiple platforms, including the web, Windows, and Mac, in June, XDA Developers reports. Consistently adding...
    Technology

    Microsoft Unveils New Features at the Build 2023 Event

    This year, Microsoft Build, the company's annual developer conference, was held from May 23rd to May 25th in Seattle, Washington, with pre-day workshops commencing...
    Technology

    PowerPoint for the Web Now Allows Users to Embed Videos from their Own Computers

    Microsoft has announced the release of a new feature in PowerPoint that will allow web users to add videos to their presentations right from...
    Software

    Microsoft Teams Now Empowering Users to Edit Excel Spreadsheets in Real-time; User Productivity Expected to Improve

    The software giant Microsoft is reportedly bringing Excel directly into Teams.  With the new update, multiple users can collaborate in real-time on a single spreadsheet...
    Technology

    High-value Excel Skills Employers Frequently Look For

    Possessing work-level proficiency in Microsoft Excel is critical, with more than 82% of middle-skill jobs now being "digitally intensive." If you are presently flowing into...
    Software

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