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    Tag: technology

    Cutting Costs without Cutting Corners: The Benefits of Efficient IVR Systems in Banking and Utilities

    We live in a world where customer service is very, very important. If someone leaves your business feeling dissatisfied, you can be sure they’ll discuss it on social media. And, brand loyalty is not a thing anymore.  So, if you upset your patrons, they will make their way to your competitor. After slagging you off on Twitter (or X, as it’s called now), of course. Impeccable customer...

    NEA Launching Pilot Projects to Propel China’s Biodiesel Production and Consumption

    China's National Energy Administration (NEA) has detailed its plans to roll out a series of pilot projects. According to Reuters, these projects promote the production and consumption of biodiesel. This initiative is part of the country's long-standing strategy of positioning itself as a leading force in sustainable energy. With these projects, it hopes to close the gap with other major economies.  The NEA's plan calls on...
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    Unlocking Marketing Potential With the Transformative Power of Generative AI

    We’ve been talking about generative AI a lot. How it can be used to enhance application security and data security. How it’s being used...

    Harnessing the Power of Big Data and Analytics in Modern Manufacturing

    In the realm of manufacturing, the winds of change are blowing stronger than ever. Cloud-based solutions in the era of Industry 4.0 are replacing...

    Preparing for the UK’s Telecom Revolution and Navigating the 2025 Switch-Off

    The way we communicate is undergoing a dramatic transformation in the United Kingdom. And, it's essential to stay ahead of the curve. By December...

    Manhattan Surpasses San Francisco as Leading Hub for Early-Stage Startups

    Manhattan has emerged as the new hub for early-stage startups in the USA, helping New York City take another step towards tech primacy. According...

    Flow Chemistry and Syringe Pumps: Revolutionising N2O3 Generation in Chemistry

    You may not see a strong association between chemistry and technology. However, like all things STEM, the two work together to a great extent....

    Elevating Luxury Property Construction with BIM Regulations and AI-Driven Project Management

    Luxury property construction often has unique demands and expectations. When you’re spending hundreds of thousands of pounds in building your home, you’d expect nothing...

    Unlocking the Potential of Clinical Trials With Technology

    In a recent white paper, Advarra discussed the challenges in the study startup process within the field of clinical research. It highlighted how modern...

    Industrial Internet of Things: Transforming Industries Through Connectivity and Efficiency

    In a recent article, Ease.io discussed the role digital transformation is playing in driving continuous improvement in manufacturing. According to this article, one of...

    Enhancing Industries with Drone Technology: Exploring the Impact of Drones and 3D Mapping

    Alphabet’s drone delivery unit, Wings, started the process of delivering medical supplies using drones in Europe recently. The company is partnering with Apian, which...

    Beyond Spaceships and Robots: How Science Fiction Predicted Chemistry’s Futuristic Innovations

    I am a big fan of speculative fiction, which means I enjoy horror (Stephen King’s my favourite author), fantasy, and science fiction. So, when...

    The PSNI Data Breach and How Continuous Pen Testing Could Help

    On the 9th of August, the Police Service of Northern Ireland (PSNI) faced a data breach. The incident—which is being called the worst data...

    The Importance of Call Queue Management for Contact Centres

    Customer service is not just a department set up to tick a box in a company’s to-do list. It’s a valuable tool for ensuring...