Earlier today, CloudHesive, an Amazon Web Services Premier Consulting partner and Managed Services Provider (MSP), announced the acquisition of Dextr, one of the industry’s most sophisticated customer care and performance dashboards for AWS cloud contact centers. This innovative combination creates a one-of-a-kind, simple-to-use contact center solution that is supported by an Amazon Connect leader devoted to happy customers and continuous innovation.
Dextr, which is powered by Amazon Connect, combines a full-featured agent dashboard with a robust library of cloud services at a reasonable price. Dextr swiftly instals to complement and improve Amazon Connect’s developing capabilities, improving time to value and business impact. The merger of Dextr and CloudHesive strengthens CloudHesive’s position in the Amazon Connect contact centre sector, providing clients with world-class agent management, contact centre operations, and reporting capabilities for their Amazon Connect installations.
“We’re excited to bring the Dextr cloud platform into the CloudHesive portfolio,” says Jim Walker, CEO of CloudHesive. “We can offer a truly unparalleled customer contact experience platform for our customers combining Dextr with our expertise in consulting and managed services for Amazon Connect and our Customer Connect software-as-a-service platform.”
CloudHesive’s position in the cloud contact center industry is strengthened with the integration of Dextr. CloudHesive is an AWS Premier Partner and AWS Managed Services Partner that provides complete consultancy and managed services to a vast and expanding network of public sector and commercial customers globally. It serves the Amazon Connect ecosystem through its Centricity Customer Connect software-as-a-service platform, which enables the delivery of migration and integration projects, the deployment of contact centers for remote workforces, the development of capacity-on-demand and disaster recovery-as-a-service solutions, and the implementation and management of cloud contact center security operations.
“CloudHesive’s status as an AWS Premier partner, excellent reputation, extensive footprint across the US and LATAM regions, and their deep knowledge and expertise with Amazon Connect make them the perfect choice to take Dextr to the next level,” says Peter Buswell, founder of Dextr. “They’re a true leader and innovator in the cloud contact center space.”
Dextr is now accessible via the AWS Marketplace, a curated digital catalog that enables public sector and commercial enterprises to easily find, acquire, authorize, deploy, and manage third-party apps.
CloudHesive’s Background
CloudHesive is a market leader in cloud technology, providing an unmatched mix of services, support, and software to significantly minimize “time to cloud.” As an AWS Premier partner, we are masters in catapulting organizations to new heights in the cloud by allowing them to concentrate on their core competencies. CloudHesive serves clients across North America, South America, and beyond from its headquarters in Fort Lauderdale, Florida, as well as satellite offices in Norfolk, Virginia, Santiago, Chile, and Buenos Aires, Argentina. For additional information, please visit http://www.cloudhesive.com.
Mikey is a geek with a passion for all things tech. He enjoys keeping up-to-date with the latest advancements in a variety of industries and is particularly geared towards technology that changes the world.
